Samsung sends shocking message to customer whose replacement Note 7 caught fire
Looks like the festive season did arrive a bit too early this year for Samsung, because the Note 7’s fireworks just don’t seem to stop! The Verge reported a third replacement (or “Safe”) Samsung Galaxy Note 7 that has caught fire in the US and there’s something even more shocking that emerges from the same case.
The Note 7’s newest victim is Michael Klering of Nicholasville, Kentucky (USA). Klering however, did not even do anything. He woke up at 4AM choking to the fumes and to find his room on fire as reported by local news channel WKYT.
Unlike past cases, Klering claims that he was not charging his phone, nor using it. It was just lying there and it caught fire. What was more important is that this is the third case of a replacement Samsung Galaxy Note 7, that was supposed to be “safe”, which caught fire.
However this is not the shocking part (yeah, Samsung smartphones catching fire are not surprising). Klering claims, that Samsung knew that his smartphone caught fire but did not say anything about it. But things get worse from here as well.
Samsung as usual wanted to get hold of Klering’s blown up Note 7 but the customer refused and instead only allowed the smartphone maker to perform an X ray of the unit. In the too and fro, Klering received a message from a Samsung representative, which appears to have reached him by mistake and it’s pretty damaging.
It read, “Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it”
And that pretty much would be the end of Samsung’s hefty promises about the “customer safety being a priority” and other statements that would now not make any sense.
Samsung indeed seems to be fed up of the problems related to the Note 7. The best way out for the company a while ago was to offer a refund and simply kill the Note series altogether. But that chance has passed and the company should now gear up for a number of lawsuits that will be headed its way.
What many thought was the most exciting and polished product from Samsung in years, turns out to be the one that the world will always remember, but for all the wrong reasons.